FAQ

Matta Plumbing

& Gas Services

Matta Plumbing & Gas Services

Have a Plumbing or Gas Question? We’re Here to Help.

As a proud FortisBC Trade Ally and member of the BC Plumbing & Heating Association, we’re part of two exclusive industry groups dedicated to advancing the trade. We believe education, high standards, and expert service go hand-in-hand — and we bring that level of excellence to every project.

If you have questions, you can always call or email us — our team is happy to help. In the meantime, here are some of the most common questions we get:

Frequently Asked Questions

What should I do if I suspect a gas leak?

Leave the area immediately and call your gas provider's emergency line. Once safe, give us a call—we can inspect your gas lines and make repairs.

Are you available for emergency repairs?

Absolutely! We offer prompt and reliable emergency repair services to address plumbing and heating issues when you need us most. Just give us a call, and our team will be there to help.

How can I tell if it’s time to upgrade my water heater?

Signs include inconsistent hot water, unusual noises, leaks, or higher energy bills. If your water heater is over 10 years old, it may be time to consider a replacement for improved efficiency. There can also be requirements for age of your water tank for your insurance, which can definitely impact the timing of replacement.

How often should I have my furnace or water heater serviced?

Annual maintenance is recommended for both furnaces and water heaters to keep them running efficiently and extend their lifespan. We offer service plans to make it easy to stay on schedule.

Where is my main water shut-off valve?

Your main shut-off is typically located near the perimeter of your home, often in a crawl space, basement, or utility room. If you’re unsure, ask and we can show you during your next service.

What are the signs I might have a hidden water leak?

Unexpected spikes in your water bill, damp spots, mold growth, or low water pressure could all indicate a hidden leak.
Occasional minor changes in water pressure are common, but if you notice persistent low pressure or sudden drops, it could point to a plumbing issue that needs attention.